:9495542 Customer no.:003362199. All rights reserved. My overall experience of purchasing from Rose was positive. Standard gear or Di2 cables as well as brake hoses are routed directly under the stem before passing through a special spacer into the frame. Digital & free: ROSE REVEAL compete against the latest competition. : 9535090, Sent an email 3 weeks ago asking a few questions on the current setup of their bikes...no answer, apart from the standard instant return mail telling me that they will answer me when they can. I guess the processes inside Rosebikes are a bit chaotic, but in the end, after several emails that addressed rather technical issues than the lack of customer service, I got what I wanted faster than expected. Time for something new!
Please process order ref. On quick descents and through corners, the REVEAL shows its playful side. I have been to a good workshop and they have told me that the frame flexes.
For better power transfer, the chainstays are constructed asymmetrically and similarly, the seat tube meets the bottom bracket off-centre to help optimise stiffness. I have checked it with 3 different wheels and locks and the same thing happens with all. Ordered some items, payed in full. The look of the REVEAL immediately communicates a sense of strength and elegance and it looks raring to go just standing there. They have refunded me. The bike also shines in the mountains, happily flying forwards even up steep ramps. Introducing the Wilier Filante SLR road bike – Italy’s new aero king? Either they act as a serious company and assume their responsibility when processing a guarantee or I report them directly to the consumer's office. Either way, THIS IS NOT CUSTOMER'S FAULT!I am simply baffled by this treatment, this is year 2020, Germany, and its biggest bike company.
Just because it allows you to order an item, doesn't mean its in stock. Or some other funny stuff Rose clearly does not want to be disclosed. With its light-footed acceleration and playful handling the bike is a lot of fun, particularly in hilly terrain. This is unacceptable service for anything, let alone a bike this price.Their support used to be so good. Instead, the frame has been changed from the ground up, resulting in the ROSE’s new long distance design.
It’s all change at the rear end too. I have emailed the sales team with 3 questions before I make the purchase of 2 bikes but the reply time is over 2 weeks.I understand Covid may delay shipments of Bikes, etc but customer service is a matter of getting yourself organised. I have a Rose X-lite Four for 2 years, it is a great bike, but it has a problem. I bought two tyres from them, which they said would be delivered to me in one week. Otherwise, why to get a refund? Photograph: Sportive Photo. At the end of the day, it’s all about what the bike can deliver while riding. The next I heard from them was 8th August when I received an automated invoice which stated delivery time ‘middle of September’, I was disappointed at this but accepted that perhaps in the current climate this was expected.
So how does the ROSE REVEAL perform compared to the competition?
It took a bit over a week for it to process, which is ok, BUT they sent $12 less than what I paid. You picked the best road bike brands of 2020! A good business should not appear this close to a scam operation when something goes wrong with an order.EDIT: With their fastest email reply to date, RB has cancelled my order/not charged my card, I suppose I'm happy enough and I'll bump this to a 2-star. Peter Walker tries out the Rose X-Lite CRS-4000 bike. After a long search over many months looking at different bike models and gear configurations I purchased a Rose Activa Pro Pinion C12 from Rose Bikes in Germany.
Now i've been given a date with something like week 47 or 48.
I opened it to find two wheel hubs and one rim. Really poor quality control and communication from customer services. The build quality and design is very good - I'm a very happy customer and would definitely use them again.Thank you Rose. Forwarded the claim number, they quickly responded they are now investigating the issue, and fix things asap.This was two weeks ago, since then I asked for updates 4 times, got one answer back: "The process is still in progress, we will inform you as soon as we have an answer.". I followed up 4 days ago, still no response? ROSE have also shown their attention to detail by ensuring Shimano power meter compatibility. Just unacceptable. After 8 month the derailleur stopped shifting unregularly and no shop could figure out why or fix. There are no updates to the bottom bracket standard, axles or disc rotors. 10 days later I received an email saying they were cancelling the order "We are sorry to infom you about that we had to cancel your order; we are no longer allowed to ship our Pro SL model to the UK, because the brakes are in the wrong setup. I called on to Rose. Along with the SRAM Force eTap AXS configuration and the Shimano DURA-ACE Di2 model as reviewed, the range tops out with the RED eTap AXS groupset for € 6,499. I contacted ROSE to advise them and they refunded the bike shop cost.I can’t fault their service and the Reveal is as good as they say. After giving the serial number to Rose, I got confirmation that I can still change it to 120mm. So you are up to date all the time.
Got an upgrade to an x-lite four.
But even though these bikes perform perfectly well, there’s always been a little something missing. Super service. ROSE BACKROAD GRX RX810 Di2 first ride review The BACKROAD climbs effectively and happily maintains its speed, with the front only rearing up when it gets excessively steep. The front end of the bike is kept tidy with fully integrated cables. Don’t believe the negative-BRILLIANT SERVICE! Does its new long distance design work? Was a little concerned by recent negative reviews, but they were the only place that had what I wanted (a new fork) in stock so I gave them a try.I placed my order on Wednesday, the item shipped on Thursday and was delivered on Saturday. The status of my order was misleading all the time, but I received the bike in 5 weeks instead of the expected 10.
Is the bike fun to ride? I wouldn't get upset about it. now faced with potential 4 week wait for rest of parts. X-LITE CDX Disc – from £2,750.06 (SRAM Force) Backroad – from £1,907.04 (Shimano Ultegra) TEAM GF Four – from £1,820.32 (Shimano Ultegra/SRAM Force) Our size 57 test bike had a relaxed stack-to-reach ratio of 1.53. I assume that order is canceled. Undoubtedly triggering that ‘buy now’ reflex, first-class performance has been combined with a unique look in an attempt to create the perfect bike in an unbeatable package. I am sorry I had to post this here as I am still waiting for a response to my e-mail query to your customer services. I ordered a Rose Pro SL on their british website. Sizes 50, 53, 55, 57, 59, 61, 64: size 57 tested We buy these parts and label them with ROSE.If you have a problem, we will be happy to help you, but we will not be able to change a product that quickly.We ask for your understanding.Your ROSE Bikes team"Given that the fault was advised to Rose last year complete with photographs of the fault, I am not impressed. Tires Schwalbe Pro One TT TLE, 700 x 28C (custom option) All the more disappointing that the bikes look great. There is still no phone support or accountability in any shape or form! I would recommend Rose Bikes. No replies to emails. Given that you’ll not be able to use a traditional 27.2 mm seatpost, this offers options to be able to fine-tune the fit to your liking. I was a little concerned about ordering from Rose Bikes having read the reviews, but they were the only place I could find the parts I needed. There was a hole in the packaging and rear thru axle was exposed. *edit: ( So, I sent back the package, and was told I could get a refund. That’s combined with a relatively aggressive 75 mm (72 mm from size 59 and up) bottom bracket drop.
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